We have put together a list of the most common questions we are regularly asked, and hope the answers will fill in some of the gaps for you. However, if you do not see the answer to your question, please feel free to get in touch.
This is the most common question we are asked. All dogs must be vaccinated at least 7 days prior to being brought to Moss Croft. This protects them and our other guests and gives everyone peace of mind. The Kennel Cough Question is hotly debated, but what we do say is please seriously consider including it in their vaccination regime. It must be administered at least 21 clear days prior to arrival with us. As this is a live vaccine, if given within 21 days, it can actually introduce Kennel Cough into the kennels. Unfortunately we are unable to accept pets who have been vaccinated using homeopathic treatments.
Guests will need to bring their up-to-date vaccination card, or current certificate of Titre Test covering the full period of their stay (please check with your vet for Leptospirosis validity) and anyone arriving without them unfortunately will not be accepted.
Flea and worming treatments are also advisable prior to arrival to ensure the continued good health of your pet while they are with us.
Unfortunately we are unable to accept bitches in season for either boarding or grooming. As we are a small facility, it is impractical for us to provide the required physical separation between these bitches and any unneutered males we may have staying with us. If you have an existing booking and your bitch comes into season prior to arrival, or is likely to come into season during her stay, please let us know as this will prevent us having to disappoint you at the time of drop-off. Once their season is complete, we will require a further 7 days before we will be able to provide boarding for your dog.
Our kennels are large and built with multiple occupancy in mind. However, if you have giant breed dogs, especially more than one, please let us know.
We welcome (almost) anything that you feel would help your dogs settle in and enjoy their stay with us. It is our firm belief that consistency in their diet goes a long way to preventing tummy upsets, so we provide a dedicated kitchen cupboard for each kennel for Pet Parents to bring their own food and treats.
If you would also like to bring their own familiar beds (no bean bags please) and favourite toys, that is absolutely fine although we would also suggest that you only bring items which are expendable – they may not make it home!
Oh yes !! There are 9 acres to explore, plenty of sniffs, and exciting areas to nose around in. Exercise is tailored to the individual – the golden oldies happy to pootle about won’t be pushed too far, and the young ones with plenty of energy will be suitably catered for. It would be wrong not to share this space with them while they’re here, so they’ll get two adventures each day and will come home with plenty of stories to tell.
This is also hotly debated, and there are various points of view depending on who you speak to. Here at Moss Croft, we prefer the focus to be on your dogs when they are out and about, rather than mixing strange dogs together and hoping they get along – not all dogs are created equal and we won’t risk anyone getting hurt. So we will only mix dogs from the same home, unless in exceptional circumstances and with written permission from all of the owners.
Our kennel vet is Buchan Vets in Peterhead (www.buchanvets.co.uk). They provide a 24-hour emergency service should it be necessary to contact them out of hours.
Full details of our charges can be found on our Rates page. All the prices quoted include VAT so what you see is what you pay.
We require a 25% non-refundable deposit to be paid at the time of booking (an invoice will be emailed across to you), and confirmation of your booking will only be provided on receipt of cleared funds, as well as proof of current vaccinations. The balance of the boarding fees will be invoiced to you about a week to 10 days ahead of arrival and is payable in advance by bank transfer, or by card at drop-off. Any additional charges accrued during your dog's stay must be settled at the time of collection.
We accept bank transfers (we’ll provide our bank details on request), debit and credit cards, and cash. Unfortunately we cannot accept cheques.
As we are a VAT registered company, we are unable to offer a non-VAT tariff and requests to do so will be politely declined.
Any time during our opening hours which can be found on the Contact page! We offer as much flexibility as possible to our customers to fit in with travel arrangements, etc, so we don't pigeon hole you into short periods which may not work for you. However, a bit of a gotcha - we are closed for lunch each day between 12 noon and 2pm so won't be available for dropoffs or pickups during that time. All we ask is that you let us know your intended timings so we can have someone available to assist you when you arrive.
Please see our terms and conditions for guidance on collection and additional charges which may be incurred. If, however, due to circumstances beyond your control, collection is delayed, please let us know at your earliest opportunity. It is very likely that your dog’s suite will be reserved for another guest and any delay in departure will have a knock-on effect. However, we appreciate that sometimes these things are out of our control, so all we ask is that you advise us as soon as possible of the name of your nominated representative who will collect on your behalf by the end of business on the agreed date of departure. We will only release your dog to that person in your absence.
